33pk
Privacy Policy

Data Controller

For the purposes of this Privacy Policy, the data controller is 33pk, the operator of the online gaming platform accessible at 33pk.vu ("the Platform"). 33pk is responsible for determining the purposes and means by which the personal data of Platform users is processed.

All data protection-related queries, access requests, and complaints should be directed to the 33pk Data Protection team via the contact details provided in Section 14 of this Privacy Policy. We are committed to resolving all data-related requests within a reasonable timeframe and in accordance with applicable data protection law.

Personal Data We Collect

33pk collects personal data that is necessary to operate the Platform, verify player identity, process financial transactions, maintain regulatory compliance, and deliver a safe and personalised gaming experience. The categories of personal data 33pk may collect include:

33pk does not knowingly collect sensitive personal data beyond what is strictly required for identity verification and regulatory compliance purposes. 33pk does not collect data relating to racial or ethnic origin, political opinions, religious beliefs, or biometric data.

How We Collect Your Data

33pk collects personal data through the following methods:

• Direct provision: Data you enter when registering your 33pk account, completing the KYC verification process, making deposits or withdrawals, updating your profile, or contacting the support team.
• Automated collection: Technical data such as your IP address, device identifiers, browser type, and session data are collected automatically when you access the 33pk Platform, using standard web server logs and analytics technologies.
• Cookies and tracking technologies: 33pk uses cookies and similar technologies to maintain your login session, remember your preferences, and understand how players navigate and use the Platform. See Section 7 for full details on cookie usage.
• Third-party verification providers: Where 33pk instructs a third-party identity verification service to assist with KYC checks, that provider may share verification results and related data back to 33pk for the purpose of completing the verification process.
• Payment processors: When you deposit or withdraw funds using JazzCash, EasyPaisa, or any bank transfer service, those providers share limited transactional data with 33pk to facilitate the processing of your payment.

Purposes of Processing

33pk processes your personal data only for the specific, legitimate purposes described below. We do not use personal data for any purpose that is incompatible with those stated purposes without first informing you and, where required, obtaining your consent.

• Account creation and management: To register your 33pk account, verify your identity, maintain your account profile, and manage your account settings and responsible gaming preferences.
• Platform operation and gameplay: To provide access to casino games, the sports betting sportsbook, live dealer tables, and all other Services on the 33pk Platform.
• Payment processing: To process deposits and withdrawals via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and bank transfer, and to maintain a record of your transaction history.
• Regulatory and legal compliance: To fulfil 33pk's obligations under applicable gaming regulations, anti-money laundering laws, and know-your-customer requirements.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, account takeovers, bonus abuse, and other prohibited conduct on the Platform.
• Customer support: To respond to your queries, complaints, and support requests efficiently and effectively.
• Responsible gaming: To monitor gameplay patterns, implement responsible gaming tools, enforce self-exclusion arrangements, and identify players who may be at risk of gambling-related harm.
• Marketing communications: Where you have opted in, to send you promotional offers, bonus updates, and relevant information about 33pk services. You may withdraw this consent at any time.
• Platform improvement: To analyse usage patterns, understand player behaviour in aggregate, and improve the design, functionality, and performance of the 33pk Platform.

Legal Basis for Processing

33pk processes your personal data on one or more of the following legal bases, depending on the purpose of processing:

• Contractual necessity: Processing required to provide the Services you have requested — including account management, gaming access, and payment processing — is necessary for the performance of the contract between you and 33pk.
• Legal obligation: Processing required to comply with applicable law, including KYC verification, anti-money laundering checks, and regulatory reporting obligations.
• Legitimate interests: Processing carried out for 33pk's legitimate business interests, including fraud prevention, security monitoring, and Platform improvement, where those interests are not overridden by your fundamental rights and freedoms.
• Consent: Processing of data for direct marketing purposes where you have given your explicit consent. You have the right to withdraw this consent at any time without affecting the lawfulness of prior processing.

Sharing Your Personal Data

33pk does not sell or rent your personal data to third parties. We may share your personal data with the following categories of recipients in the circumstances described:

• Payment service providers: JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and other payment facilitators receive the minimum personal and financial data required to process your transactions.
• Identity verification providers: Third-party KYC service providers engaged by 33pk to assist with document verification and identity confirmation. These providers are contractually required to process your data only on 33pk's instructions and in accordance with applicable data protection standards.
• Gaming platform providers and game studios: Where you play games supplied by third-party providers through the 33pk Platform, limited data (such as player identifiers and session data) may be shared with those providers to operate the game.
• Regulatory and law enforcement authorities: Where 33pk is required by applicable law, court order, or regulatory authority to disclose personal data, we will do so. 33pk will, where legally permitted, notify affected players of such disclosures.
• Fraud prevention agencies: Where 33pk has reasonable grounds to suspect fraudulent activity or money laundering, relevant data may be shared with specialist fraud prevention or financial intelligence agencies.
• Professional advisers: Legal, financial, and compliance advisers engaged by 33pk, on a need-to-know basis, and subject to appropriate confidentiality obligations.

Cookies & Tracking Technologies

33pk uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files placed on your device when you visit the 33pk website. The following types of cookies are used:

• Strictly necessary cookies: Required for the Platform to function. These include session cookies that maintain your logged-in state after completing the 33pk login, and security cookies that protect your account. These cannot be disabled without impairing Platform functionality.
• Functional cookies: Remember your preferences, such as language settings or responsible gaming display options, to provide you with a more personalised experience on your next visit.
• Analytics cookies: Collect anonymised information about how players use the 33pk Platform — which pages are visited most frequently, where players navigate from, and how they interact with Platform features. This data is used in aggregate to improve the Platform and is not linked to your individual identity.
• Marketing cookies: Used only where you have given consent to receive personalised promotional communications. These cookies track your interactions with 33pk marketing content and help 33pk present relevant bonus offers. You may withdraw consent and delete marketing cookies at any time.

You can manage cookie preferences through your browser settings. Please note that disabling strictly necessary cookies may prevent you from accessing certain parts of the 33pk Platform or completing your 33pk login.

Data Retention

33pk retains personal data for as long as it is necessary to fulfil the purposes described in this Privacy Policy or as required by applicable law. The following general retention principles apply:

• Active account data: Retained for the duration of your relationship with 33pk and for a further period as required by applicable regulations following account closure.
• KYC and identity verification data: Retained for a minimum period as required by applicable anti-money laundering regulations, typically five (5) years from the date of the last transaction or account closure, whichever is later.
• Transaction records: Financial transaction records are retained for the period required by applicable financial regulations and for the purpose of resolving disputes.
• Customer support records: Communications with the 33pk support team are retained for a period sufficient to resolve the underlying query and for quality assurance and training purposes.
• Marketing data: If you have opted in to marketing communications, your marketing preferences are retained until you withdraw consent. Following withdrawal of consent, data is deleted or anonymised within a reasonable period.

When personal data is no longer required for any of the above purposes and no legal obligation requires its retention, 33pk will securely delete or anonymise that data using industry-standard procedures.

Your Data Rights

Subject to applicable law, 33pk players have the following rights in relation to their personal data. You may exercise any of these rights at any time by contacting 33pk support via live chat or email:

• Right of Access: You have the right to request a copy of the personal data that 33pk holds about you. 33pk will respond to access requests within a reasonable timeframe.
• Right to Rectification: You have the right to request that 33pk correct any inaccurate or incomplete personal data held about you. You may update much of your personal information directly from within your 33pk account settings.
• Right to Erasure ("Right to be Forgotten"): You have the right to request that 33pk delete your personal data where it is no longer necessary for the purposes for which it was collected. This right may be limited where retention is required by applicable law.
• Right to Restriction of Processing: You have the right to request that 33pk restrict the processing of your personal data in certain circumstances, for example where you contest the accuracy of the data or where you have objected to processing.
• Right to Data Portability: Where processing is based on your consent or on contract, you have the right to receive your personal data in a structured, commonly used format for transfer to another service provider.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on 33pk's legitimate interests in certain circumstances.

Data Security

33pk implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include, but are not limited to:

• 256-bit SSL/TLS encryption for all data in transit between your device and the 33pk Platform.
• Encryption of sensitive data at rest, including stored financial data and identity documents.
• Access controls restricting 33pk personnel access to personal data to those with a genuine business need.
• Regular security assessments, penetration testing, and vulnerability scanning of Platform infrastructure.
• Two-factor authentication available to all 33pk players for additional account security.
• Employee training on data protection obligations and secure data handling procedures.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, 33pk will notify affected players and relevant regulatory authorities in accordance with applicable legal requirements. Notification will be provided as promptly as is reasonably practicable following discovery of the breach.

Responsible Gaming & Minors

33pk processes gaming activity data for responsible gaming purposes, including the monitoring of gameplay patterns to identify players who may be exhibiting signs of problem gambling. Where such patterns are detected, 33pk may proactively reach out to the relevant player to offer information about responsible gaming tools and support resources.

33pk takes the protection of minors extremely seriously. The 33pk Platform is strictly for persons aged 21 years and older. 33pk does not knowingly collect personal data from persons under the age of 21. Where 33pk becomes aware that personal data has been collected from an underage individual, that data will be deleted immediately, the account will be suspended, and any deposited funds will be returned.

International Data Transfers

33pk operates under an international gaming licence, and some of the third-party service providers engaged by 33pk — including game studios, platform technology providers, and identity verification services — may process your personal data in jurisdictions outside Pakistan. Where personal data is transferred internationally, 33pk ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that required by applicable data protection law.

Such safeguards may include contractual clauses requiring the recipient to maintain data protection standards consistent with applicable requirements, or engagement exclusively with providers certified to recognised international data protection frameworks. If you wish to obtain more information about the international data transfers 33pk carries out, please contact the 33pk support team.

Amendments to This Privacy Policy

33pk reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data processing practices, changes to applicable law, or operational changes to the Platform. Where material changes are made, 33pk will notify registered players via their registered mobile number or email address, or by displaying a prominent notice on the Platform, prior to the changes taking effect.

The date at the top of this Privacy Policy indicates when it was last updated. We encourage all 33pk players to review this Policy periodically to remain informed about how their personal data is being protected and used. Your continued use of the 33pk Platform following any amendment constitutes your acknowledgement of the revised Privacy Policy.

Contact & Complaints

If you have any questions, concerns, or requests in relation to this Privacy Policy or the manner in which 33pk processes your personal data, please contact the 33pk Data Protection team. We are committed to addressing all privacy queries promptly and transparently.

If you are not satisfied with 33pk's response to your privacy complaint, you may have the right to lodge a complaint with the relevant data protection authority in your jurisdiction. 33pk will always cooperate fully with any legitimate regulatory investigation into our data processing practices.